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Chirp: A newsletter from Catbird Content

A newsletter? Yes! That’s what this is. I designed it by copying learning from newsletters that I actually like reading.

  • It has a consistent format so folks know what to expect (thanks 10 Things).

  • There are three sections about things I think you’ll be interested in (finds, flex/fumble, and philosophy), that have alliterative titles (thanks LuvvLetter).

  • It has upcoming Catbird Content opportunities (thanks Nice Work).

  • It includes the philosophy that is grounding me and this business right now (thanks Leading Like You and Microprinciples).


What’s with the name Chirp? Catbird Content is named after the Gray Catbird, a little gray bird that invents its own calls and reflects the sounds of its environment. In this newsletter, you’ll see my own ideas and reflections on the ideas in my environment.


You’ll get this newsletter in your inbox up to twice a month. I hope to earn your reading time by making this something you look forward to. You can opt out anytime with the unsubscribe link below.


You can also opt in to these opportunities, coming up soon:

Finds

In China, more is more, according to Anna Potapova and Arnaud Frattini’s research into the unique challenges and opportunities in UX writing in China vs. elsewhere. I loved their initial report as a UX Content Collective article, and their appearance on The Writers of Silicon Valley podcast shed even more light.


I have a personal interest in UX writing in China; I studied Chinese in high school, and got to spend the summer of 1990 studying at Fudan University in Shanghai. (I haven’t been practicing, so I’ve mostly lost my conversational skills!) But I remember clearly the joy of learning about grammatical constructs that we simply don’t have access to in English. I treasure the fact that learning a second language allowed me to get new insights about communication, the nature of language, the challenges and possibilities of understanding.


There are amazing differences between UX content trends in English vs. in Chinese, and I’m so grateful that Anna and Arnaud are sharing their insights into what languages can do within this cultural context.


Flexes and fumbles

Flex: I’m proud that I was able to facilitate the creation of the Content Design Manifesto a little over a year ago–and that so many hundreds of people worldwide have found value in it and its 28(!) translations. The Manifesto is a statement of what content designers do, the impact we make, and how we want to exist in the world.

When it first came out, there were so many people who wanted to be part of it: to sign it, to translate it, to be in community around it, to improve it. I got caught up in that excitement too! I created a Slack group and a very elaborate governance system…


Which brings me to the Fumble: I planned too big to start out with, and that made a too-heavy lift for a widely distributed group of volunteers. We had plans to consider suggestions from signers, but when it came time to specify and articulate the changes to be made, it was prohibitively difficult to manage as volunteers, working across time zones, taking into account tens to hundreds of opinions. It was even challenging just to maintain adding signatures and translations, as none of us were expert in setting up or maintaining the underlying tech.


At the end, we decided the best thing was to bring the governance group to a graceful end. I want to thank some folks who volunteered early and saw it through, with whom it has been a privilege to work: Susan Burgess, Jenn Butler, Shivani Sharma, Alison Burke, Ghada Kandil, and Laura Edgar. The signature form and the Slack group have been closed, but the Content Design Manifesto will remain as a durable resource indefinitely.


Pink letters appear within yellow quotation marks: "A newsletter? Yes! That’s what this is." The background is white, and there's a gray catbird perched on a pencil at the top. At the bottom, it says "Torrey Podmajersky" and has the URL “Catbirdcontent.com/chirp”

Philosophy

The principle I’m focusing on right now is how important it is to show up. It’s sometimes hard to show up and be visible in our jobs, our teams, professional/social spaces, etc. For me, I notice the feeling of resistance when it comes time to join the webinar that I signed up for, or–even worse–if I need to put on shoes and leave my house to go to a meetup.


But as I learned as a UX writer, as a teacher, and as a parent, the important thing is to show up. Showing up is the necessary first step for anything else to happen. Showing up can be enough, even if it’s with low energy, with camera/microphone off, or wearing unfashionable shoes.


So here I am, showing up in your email with this first edition of Chirp! I haven’t done this sort of thing for a loooong while, and I have a lot to learn! If there’s something you’d like to see, or if Catbird Content can help you, reply to this email to let me know.

I write these newsletters myself, and I stand by what’s in them. If you have kudos, concerns, or questions, please tell me. —Torrey